Shipping Policy
Last updated: June 2026
Free Worldwide Shipping
We offer free shipping on all orders, worldwide. No minimum order value. No hidden fees.
Processing Time
All orders are processed within 1–2 business days of payment confirmation. You will receive a shipping confirmation email with your tracking number once your order has been dispatched.
Estimated Delivery Times
| Region | Estimated Delivery |
|---|---|
| United States | 7–15 business days |
| United Kingdom | 7–14 business days |
| Europe | 7–14 business days |
| Australia & New Zealand | 10–18 business days |
| Canada | 10–18 business days |
| Rest of World | 10–21 business days |
Delivery times are estimates and may vary due to customs processing, local postal conditions, or peak seasons.
Order Tracking
Once your order ships, you will receive a tracking number by email. You can use this number to track your package through the carrier's website.
Customs & Import Duties
International orders may be subject to customs duties or import taxes depending on your country. These charges, if applicable, are the responsibility of the customer. We recommend checking your local customs regulations before ordering.
Lost or Delayed Orders
If your order has not arrived within the estimated timeframe, please contact us at equinox@ozgunmak.com with your order number. We will investigate the issue and work to resolve it as quickly as possible.
If a package is confirmed lost by the carrier, we will send a replacement at no extra cost.
Contact
Email: equinox@ozgunmak.com
Website: equinoxfootwear.com