FAQs

Frequently Asked Questions

Why EQUINOX

How is EQUINOX different from other barefoot shoe brands?

Most barefoot brands fall into two categories: clone dropshipping sites with identical templates and generic copy, or premium brands (Vivobarefoot, Xero) charging £150–200+. EQUINOX sits between them — real products, real content, honest pricing, and a 30-day risk-free trial. Every product page includes the complete science behind why conventional shoes cause damage and exactly what changes when you switch.

Is EQUINOX as good as Vivobarefoot or Xero Shoes?

For most people looking to make the switch to barefoot, yes. We use the same anatomical principles — wide toe box, zero-drop sole, thin flexible outsole. The difference is price: our shoes are a fraction of the cost of premium brands, which makes the barefoot transition accessible to more people. We also believe no shoe should require a £150 commitment before you know if barefoot is right for you — which is why every EQUINOX order comes with a 30-day risk-free trial.

Why do your product pages go into so much detail?

Because barefoot shoes require a shift in understanding, not just a purchase. Most people have worn conventional shoes their entire lives. They need to understand why the switch matters before they'll commit to it. Our product pages give you the full picture — the problem, the solution, the science, and what to expect week by week. This is what separates genuine barefoot education from marketing.

Sizing & Fit

How do I find my size?

Measure your foot from heel to longest toe in centimeters. Add 0.5–1 cm for comfort. Match to our Size Guide. When between sizes, size up. Barefoot shoes should give your toes room to splay — if they feel snug at the front, go up a size.

Are EQUINOX shoes true to size?

Yes — our sizing follows standard EU measurements. However, if you're transitioning from conventional shoes, your foot may spread over time as muscles strengthen and toes decompress. Many customers prefer a half size larger after a few months of barefoot wear.

Do you offer wide widths?

All EQUINOX shoes feature a wide toe box by design — there's no narrow option. The wide toe box is the point. If you have very wide feet, size up by one.

The Barefoot Transition

Will my feet hurt when I first start wearing barefoot shoes?

Mild soreness in your arches and calves is completely normal for the first 1–2 weeks. Your foot muscles are activating for the first time after years in conventional shoes. Start with 1–2 hours per day and gradually increase. Most customers feel a significant difference by week 3–4. Sharp pain is not normal — if you experience it, slow down the transition.

How long does the full transition take?

Most people are comfortable wearing EQUINOX shoes full-time within 4–8 weeks. The speed depends on your current foot strength and how long you've worn conventional shoes. Going slowly is always better than rushing.

Can I wear barefoot shoes if I have flat feet or plantar fasciitis?

Many of our customers report significant improvement in both conditions after transitioning to barefoot shoes. Zero-drop encourages the natural foot position that supports arch development. Wide toe box removes the compression that aggravates plantar fasciitis. However, every body is different — if you have an acute diagnosed condition, consult your healthcare provider before making the switch.

Shipping & Delivery

Do you offer free shipping?

Yes — free worldwide shipping on every order, no minimum, no exceptions.

How long does delivery take?

USA / UK / Europe: 7–14 business days. Australia / NZ: 10–18 days. Rest of world: 10–21 days. You'll receive tracking by email as soon as your order ships.

Do you ship to my country?

Yes — we ship worldwide. If you experience any issue at checkout, contact us at equinox@ozgunmak.com.

Returns & Refunds

What is your return policy?

30-day risk-free returns — no questions asked. If they don't change the way your feet feel, send them back for a full refund. We process refunds within 5 business days of receiving your return.

Can I exchange for a different size?

Yes. Email equinox@ozgunmak.com with your order number and the size you need. We'll send the new pair as soon as we receive your return.

Product Care

How do I clean my EQUINOX shoes?

Most models: hand-wash with mild soap, air-dry. Avoid machine washing and direct heat. Water shoes: rinse thoroughly after saltwater or chlorine. The flexible sole is designed to last — treat it gently and it will.

How long do barefoot shoes last?

With regular use, most EQUINOX shoes last 12–18 months. The thin flexible sole will wear faster than a conventional thick-soled shoe — this is a feature, not a flaw. It means your foot is doing the work it was designed to do.